Customer Services
Contact Techpos for product enquiries, order questions, software support and information about returns or complaints.
EURL TECHPOS provides products and software/services for businesses and consumers. Contact us with product questions, quote requests, order enquiries or support needs.
1. Contact Techpos
Email: contact@techpos.dz
Telephone / WhatsApp: +213 551 434 493
Showroom information: Hay Bastatine, Route 400, Djelfa, opposite the Directorate of Health, Algeria.
The location above is showroom information and should not be treated as the registered office address. Please contact us before visiting to confirm arrangements.
2. Product advice and quotes
Tell us which product or service you are interested in, how you plan to use it and any relevant technical or business requirements. We can discuss suitable options and confirm the specifications, availability and pricing applicable to your enquiry.
3. Orders and delivery
For an existing order, include your order or reference number and the name or email address used for the order. Do not send passwords, full payment-card details or other unnecessary sensitive information.
Delivery destinations, delivery estimates, shipping costs, taxes, customs or import charges and tracking options depend on the specific product, destination and order. These details should be confirmed in the offer or order documentation before you commit to a purchase. Contact us if you need clarification about a particular order.
4. Software and technical support
When reporting a technical issue, include the product or software name, version if known, device or operating system, the error message and the steps that led to the issue. Do not include passwords or confidential information unless a secure and appropriate method has been agreed.
Available support, compatibility, maintenance, updates, remote assistance and response arrangements depend on the product or service and any applicable agreement. We will confirm the options relevant to your request.
5. Warranty, repairs, returns and cancellations
Contact us before returning equipment or sending it for repair so we can explain the applicable procedure and destination. Warranty coverage and any commercial warranty terms depend on the product and the terms supplied with it. Commercial warranties do not remove mandatory statutory rights.
Return, cancellation, refund and withdrawal rights depend on the transaction, the applicable law and any lawful exceptions. For consumer distance purchases, applicable legal rights must be respected and the relevant terms should be provided with the offer or order. Please contact us with your order reference and the reason for the request so we can explain the process that applies to your case.
6. Complaints
If something has gone wrong, email contact@techpos.dz with your order or service reference, a description of the problem and the outcome you are seeking. We will review the information and respond through the contact channel available to us. Please do not send passwords or full payment-card details.
7. Accessibility and privacy
If you need an alternative way to contact us, mention this in your message and we will consider reasonable options. Information shared with customer services is handled in accordance with our Privacy Policy.
8. Related information
Contact: contact@techpos.dz · +213 551 434 493